Last Friday evening I final decided to ring my ISP to complain and suggested that the modem is probably on its last legs. After explaining this in quite technical detail to the engineer, he asked me to re-boot the modem yet again. I decided to humour him and closely followed the instructions, which he appeared to be reading off a pre-written training list. I was quite amused by his request to remove all the connections one-by-one while the power was off. Quite what this would have achieved was beyond me.
Once all the silly ‘following the script’ procedure was over, all was well. I pointed out to him that I had already explained that I have done the same thing every 20 minutes for the past fortnight, but it still fails again as regular as clockwork. His reply was ‘Is it working now?’. ‘Of course it is, I already explained that it would be working after a re-boot. It will fail again in 20 minutes time’. ‘But it’s OK now?’ he replied. ‘Yes’ I said. ‘Well my work is done then. Can I help you with anything else?’ said he. ‘Yes. Send me a new modem please. This one has an intermittent fault’ said I. ‘But it’s OK now, isn’t it?’.
I just gave up and made the decision to phone him back every 20 minutes, when it failed and complain until I got my message across. However, this week I have been to busy to make his life hell. Maybe next week.
Before you make a decision about my conduct in this matter, I would like to make it clear that I’m a professional engineer in industrial control systems and I do know a failed piece of equipment when I see it.
I’m not just a whinging consumer.
I’m a whingeing consumer with hands-on experience with
very similar equipment.
Here endith the whinge.
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